Global Service Management Lead (Manager)

Grant Thornton Ireland · NY

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Company
Grant Thornton Ireland
Location
NY
Posted
October 8, 2026

About this job

Grant Thornton is seeking a Global Service Management Lead (Manager) to join the team. Approved office locations can be found below. The Global Service Management Lead (Manager) is accountable for defining and executing a unified, enterprise-wide IT Service Management (ITSM) strategy that enables consistent, scalable, and high-quality service delivery across a rapidly expanding global organization. This role serves as the central authority for ITSM governance, driving standardization, operational excellence, and continuous improvement across all regions. As the organization scales internationally, this position is critical to aligning global service delivery with business priorities while maintaining a seamless and customer-centric support experience.…

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