Head of Customer Success

About this job

Mission We’re looking for a Head of Customer Success to build and lead our global customer success practice, starting with agentic accounts - with broader enterprise and global scope on the horizon. At FlowX.AI, CS starts before the contract is signed: defining the right KPIs in proposals, tracking outcomes through delivery, and helping customers tell their success story. The two measures of success: public references and account ARR growth. This is what you would be working on: Partner with Sales to embed outcome-based KPIs into contracts. Own success tracking post-deployment and keep delivery anchored to outcomes. Build and maintain C-suite relationships within strategic accounts. Drive public references: case studies, whitepapers, press releases.…

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