Customer Service Supervisor
EarthCam · Upper Saddle River
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- Company
- EarthCam
- Location
- Upper Saddle River
- Posted
- October 16, 2026
About this job
Job Description EarthCam is seeking a Customer Service Supervisor to lead a team of customer service representatives in a fast-paced, call center environment. This role is responsible for managing daily call center activity, monitoring call queues and staffing coverage, coaching representatives, and handling customer escalations. You will maintain service quality, reinforce team accountability, and ensure customer inquiries are handled efficiently from initial contact through resolution. Responsibilities Supervise daily call center operations and provide real-time direction to customer service representatives Monitor inbound call queues, wait times, abandoned calls, and open tickets to identify and address service delays Coordinate schedules, breaks, and coverage to maintain appropriate…
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