Customer Success Specialist
EarthCam · Upper Saddle River
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- Company
- EarthCam
- Location
- Upper Saddle River
- Employment type
- Full-time
- Posted
- October 16, 2026
About this job
Job Description EarthCam is seeking a Customer Success Specialist to manage and support assigned customer accounts. This role focuses on driving customer satisfaction, product adoption, retention, and growth within existing accounts. The position requires proactive outreach, structured follow-up, and the ability to identify opportunities for expansion. This is not a passive support role — it requires initiative, accountability, and consistent customer engagement. Responsibilities Manage assigned customer accounts from onboarding through renewal Conduct proactive outreach via phone, email, and virtual meetings Drive product adoption and ensure customers are using key features Monitor account health and escalate churn risks early Respond to customer inquiries and coordinate issue resolution…
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