Customer Service Support Rep (Traverse City - MMC - Day shift)
Munson Healthcare · Traverse City
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- Company
- Munson Healthcare
- Location
- Traverse City
- Employment type
- Full-time
- Posted
- October 21, 2026
About this job
A Day In The Life Handles questions from patients or interested persons concerning insurance, credit, or other problems relating to the hospital. Responsible for data accuracy and input on Star. Interviews in person or by phone, patients and relatives requesting payment arrangements or assistance. Resolves problems regarding insurance, lack of information, and provides financial assistance as required. Takes payments and makes payment arrangements on any unpaid balances. Verifies insurance benefits on problem accounts. Makes collection telephone calls. Handles incoming collection calls. Works daily and weekly reports. Works delinquent payment plans. Dictates and sends collection letters as required. Handles problem patient correspondence.…
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