Technology Support Lead - Problem Management & Governance Lead
JPMorgan Chase · Columbus
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- Company
- JPMorgan Chase
- Location
- Columbus
- Posted
- September 11, 2026
About this job
Join our dynamic Production Management team to strengthen technology resilience, improve service quality, and drive effective governance across the core services that support our business. As a Problem Management Lead in Employee Platforms, you will serve as a subject matter expert for end-to-end problem management, with a primary focus on identifying root causes, reducing recurring incidents, improving service stability, and ensuring that remediation and closure decisions meet established risk, control, resiliency, and documentation standards. Success in this role requires strong analytical thinking, sound judgment, attention to detail, and the ability to influence technology teams and business stakeholders through clear communication, effective challenge, and data-driven recommendations.…
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