Customer Complaint Handling Specialist (f/d/m)

About this job

The Customer Complaint Handling Specialist is responsible for managing the end-to-end complaint handling process, including intake, assessment, investigation, documentation, escalation, customer follow-up, and timely closure in compliance with internal procedures and regulatory requirements. This position is part of the Quality Department located in Grens in Switzerland (VD) and will be an on-site role ( fixed-term / 6 months). What you will do: Receiving, reviewing, and processing customers feedback while using Good Documentation Practices. Processing complaints through classification of complaints, contact and product follow ups, maintaining investigation records and all other supporting documentation, and complete/assign additional actions as necessary to close the complaint.…

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