Customer Care Representative

About this job

Key Responsabilities Serve as the primary point of contact for clients, handling of inbound and outbound phone calls (approximately 70–80% of daily activities), and delivering a consistently professional and positive customer experience. Provide accurate support via telephone, ensuring first class service quality. Resolving client inquiries, issues and requests related to the Yuh App in the sectors pay, save and investments. Actively guide and support clients, mainly over the phone, through their financial journey, explaining products, features and processes in a clear, empathetic, friendly and compliant manner. Ensure the highest levels of client satisfaction by executing client instructions and addressing concerns with friendliness and professionalism, especially in time sensitive or…

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Most-requested skills in Switzerland

Based on 54 Switzerland vacancies that list requirements, these are the skills employers ask for most often.

• English81% of postings
• Communication76% of postings
• German74% of postings
• CRM13% of postings
• Troubleshooting13% of postings
• Salesforce6% of postings
• Ticketing4% of postings
• Zendesk2% of postings

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