Customer Success Enablement & Excellence Lead (m/w/d)
NielsenIQ · Frankfurt, HE · Remote-friendly
Don’t apply blind. See how your CV matches Customer Support first — free, in 30 seconds.
You will leave NewLuxJob. We do not receive or handle applications.
- Company
- NielsenIQ
- Location
- Frankfurt, HE
- Employment type
- Full-time
- Salary
- 64100 EUR
- Posted
- November 5, 2026
About this job
ZUR POSITION: Die Rolle stärkt die Leistungsfähigkeit der Customer‑Success‑Organisation, indem sie Trainings, Coaching und strukturierte Arbeitsweisen bereitstellt, die direkt auf unsere Geschäftsziele einzahlen: höhere Kundenbindung, bessere Kundenzufriedenheit, effiziente Arbeitsweisen und profitables Wachstum. Die Person ist zentrale r Partner in für das DACH‑CS‑Team, verankert professionelle Standards („Ways of Working“), fördert ein modernes Mindset (Progress over Perfection, Ambition to Win, positive Feedbackkultur) und stellt sicher, dass Analytics, Service‑Model‑Prozesse und kundenzentriertes Arbeiten im Alltag konsequent angewendet werden. DEINE ZUKÜNFTIGEN AUFGABEN: 1.…
This is a short summary.
Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.
Customer Support salaries in Germany
Based on 137 postings that disclose pay.
Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.
Most-requested skills in Germany
Based on 999 Germany vacancies that list requirements, these are the skills employers ask for most often.
- German74% of postings
- Communication66% of postings
- English62% of postings
- Ticketing17% of postings
- CRM9% of postings
- Troubleshooting8% of postings
- Salesforce5% of postings
- Jira3% of postings
Similar jobs
- Technical Support Engineer - FortiNAC · Fortinet
- FRANKFURT - Customer Care Manager (m/w/d) · Roadsurfer
- Head of Operations & Customer Experience Center (m/w/d) · GENO Broker
- Customer Service Specialist Freight Forwarding (m/w/d) · DP World
- Technical Support Engineer (m/w/d) · ANGEHEUERT GmbH Personalberatung
- DWS - Customer Success Management (CSM) CFO Co-Lead · Deutsche Bank
See if your CV fits this job
Paste your CV for an instant match score against this role — and get a tailored cover letter in one click.
- Instant match score for this role
- Tailored cover letter in one click
- Free — no credit card