Product Owner Service Resolution & Automation – Customer Service Transformation (m/f/d)
SIXT Germany · Munich, BY
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- Company
- SIXT Germany
- Location
- Munich, BY
- Employment type
- Full-time
- Posted
- October 15, 2026
About this job
Today, handling a customer complaint often means manual, multi-touchpoint processes across the call center, the branch, and other departments. As Product Owner Service Resolution & Automation, you change that. You own the product that captures complaints and works them through to resolution, with the goal of full automation: validating the problem on its own, deciding the outcome in a decision matrix, and resolving the case without manual handovers. Where cases still need people, you make the handover between call center, station, and other teams seamless. You work within our Customer Service Transformation, alongside Software Engineering, Data Science, and operations stakeholders, on top of an ecosystem that includes Salesforce, Genesys, and Conversational AI.…
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Customer Support salaries in Germany
Based on 117 postings that disclose pay.
Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.
Most-requested skills in Germany
Based on 955 Germany vacancies that list requirements, these are the skills employers ask for most often.
- German76% of postings
- English64% of postings
- Communication64% of postings
- Ticketing15% of postings
- Troubleshooting10% of postings
- CRM9% of postings
- Salesforce4% of postings
- Jira3% of postings
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