Head of Customer Experience

About this job

About the role 🦺 As our Head of Customer Experience you own the entire post-sales journey of our customers. You lead a team that covers everything from Solution Engineering and POV Implementation through Rollout and Adoption to Expansion and Support. Your mission: flawless rollouts and a customer experience that makes comstruct the operating system of every construction site. What you will be building 🏗️ Build and lead the CX org: You hire, develop and coach the team across the entire customer experience journey. From scoping ERP architectures in Solution Engineering to resolving requests in Support. You set the structure, the standards and the pace.…

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Customer Support salaries in Germany

Based on 117 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in Germany

Based on 953 Germany vacancies that list requirements, these are the skills employers ask for most often.

• German76% of postings
• English64% of postings
• Communication64% of postings
• Ticketing16% of postings
• Troubleshooting10% of postings
• CRM9% of postings
• Salesforce4% of postings
• Jira3% of postings

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