Principal Customer Success Portfolio Manager

About this job

Role We are looking for a Principal Customer Success Portfolio Manager to join our team. This is a Remote role reporting to the Sr Director, Customer Success Strategy & Operations in the Customer Success department. In this role, you will lead the development, maintenance, and optimization of the Customer Success Portfolio across the Professional Services, Technical Success, and Support departments to deliver high-impact experiences and foster continuous growth. What you’ll do (Role Expectations) Develop well-structured and measurable service offerings aligned with the customer lifecycle and company vision Audit and evaluate existing portfolio items for relevance, accuracy, and customer satisfaction impact Collaborate with cross-department stakeholders to align portfolio goals and…

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