Workforce Analyst
Allergan Aesthetics · Austin
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- Company
- Allergan Aesthetics
- Location
- Austin
- Employment type
- Full-time
- Posted
- October 22, 2026
About this job
The Workforce Management Analyst role is integral to our success. You’ll use your deep experience to manage multiple markets and call-type groups that will help advise an ever-changing operational model. As a member of the team, you will partner closely with leadership to establish our process for short-term forecasting and drive scheduling for our world-class customer experience team. Learn the latest in emerging WFM tools and software, as AbbVie continues to build its Workforce Management capabilities at scale. Own long, mid, and short-term planning cycles - from forecasting, scheduling to real-time management. Provide enhancements to the existing locked forecast process Ensure data integrity within telephony, IVR, WFM, and CRM tools by reporting data, routing issues, and other technical…
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