Global Product Owner- Customer Service

About this job

Primary Function of Position: The Global Customer Service Product Owner maximizes the business value, adoption, usability, and performance of the technology platforms and processes that support global service operations. Serving as the conduit between global teams, operations, and IT, this role translates customer service business strategy and operational needs into a scalable roadmap for Salesforce Service Cloud (SF360), SAP S/4HANA, telephony platforms, AI-enabled solutions, and other Customer Service applications. The Product Owner defines the product vision, manages and prioritizes the backlog, drives roadmap execution, and ensures solutions deliver measurable results in customer experience, operational efficiency, compliance, data integrity, and revenue enablement.…

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Most-requested skills in the United States

Based on 1,014 United States vacancies that list requirements, these are the skills employers ask for most often.

• Communication89% of postings
• Troubleshooting29% of postings
• CRM10% of postings
• Salesforce10% of postings
• English9% of postings
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• Zendesk3% of postings

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