Product Support Engineer, da Vinci Platforms
Intuitive · Sunnyvale
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- Company
- Intuitive
- Location
- Sunnyvale
- Employment type
- Full-time
- Posted
- October 27, 2026
About this job
Primary Function of Position: The Product Support Engineer is responsible for providing operational and service engineering support of Intuitive’s Robotic System and Integrated Digital Platforms. The primary functions of this position are to resolve real-time field-escalations, develop technical service content, and evaluate field-issues to drive product, process and service infrastructure improvements. The Product Support Engineer serves as a primary liaison between Intuitive’s internal technical groups (Engineering, Quality, Manufacturing) and the various internal and external departments within the Services Business (e.g. Field Service, Technical Product Education, Technical Support, Service Marketing) Roles & Responsibilities: Provide real-time troubleshooting support of “Tier-3”…
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