Customer Support Specialist II

About this job

Schedule: Full Time Job Type: On-site Salary Type: Hourly Req #: 3516 About the Role This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers. What the Candidate Will Do Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives Maintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc. Exceed customer on-time pick-up and delivery expectations Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs Utilize external websites and other tools of communication…

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