Customer Support - API Implementation
FICS, Inc. · Addison
Don’t apply blind. See how your CV matches Customer Support first — free, in 30 seconds.
You will leave NewLuxJob. We do not receive or handle applications.
- Company
- FICS, Inc.
- Location
- Addison
- Employment type
- Full-time
- Posted
- October 16, 2026
About this job
Financial Industry Computer Systems, Inc. (FICS®) is seeking an API Implementation Customer Support member to join our mortgage technology team. You'll be the first line of expertise for our customers building integrations against our API products. This is a hands-on, developer-facing support role. You won't just field tickets; you'll reproduce bugs in C#, test endpoints before every release, write the documents your customers rely on, and present at our annual Users' Conference. If you love explaining why an API returns a 422, not just that it does, this is the seat for you. What You'll Do Customer Support & Communication – Manage all inbound support inquiries—calls, e-mails, and chat tickets—across FICS API product lines, diagnosing root causes, logging resolutions, and escalating…
This is a short summary.
Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.
Most-requested skills in the United States
Based on 951 United States vacancies that list requirements, these are the skills employers ask for most often.
- Communication90% of postings
- Troubleshooting29% of postings
- CRM10% of postings
- Salesforce10% of postings
- English9% of postings
- Jira6% of postings
- Ticketing5% of postings
- Zendesk4% of postings
Similar jobs
See if your CV fits this job
Paste your CV for an instant match score against this role — and get a tailored cover letter in one click.
- Instant match score for this role
- Tailored cover letter in one click
- Free — no credit card