Customer Service Representative
TechOp Solutions International · Gulfport · Remote-friendly
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- Company
- TechOp Solutions International
- Location
- Gulfport
- Employment type
- Full-time
- Posted
- October 16, 2026
About this job
TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism. Duties: Answer and track incoming calls Prepare and submit accurate, detailed reports in government systems Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information Accurately record all details in accordance with procedures Conduct database and open-source research Route and escalate calls appropriately Other duties, as assigned
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