Customer Experience Coordinator

About this job

Looking for a proactive, people-focused Customer Experience Coordinator to join our team. In this role, you'll be a key touchpoint for our users — moderating engaging virtual events, guiding clients and end users to success on our platform, and being a friendly, reliable point of contact across chat, email, and video. Responsibilities Customer Support & Platform Guidance Be the friendly, go-to resource for customers via chat, email, and video during business hours and live events (includes some non-standard business hours). Help resolve platform questions both through our ticketing platform, looping in other teams/departments when escalation is necessary and adhering to any applicable KPIs or SLAs.…

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Most-requested skills in the United States

Based on 942 United States vacancies that list requirements, these are the skills employers ask for most often.

• Communication90% of postings
• Troubleshooting29% of postings
• CRM10% of postings
• Salesforce10% of postings
• English9% of postings
• Jira6% of postings
• Ticketing5% of postings
• Zendesk4% of postings

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