Product Support Coordinator

EarthCam · Upper Saddle River

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Company
EarthCam
Location
Upper Saddle River
Employment type
Full-time
Posted
October 16, 2026

About this job

Job Description EarthCam is seeking a motivated and customer-focused Entry-Level Security Services Support Coordinator to support clients. This role is responsible for supporting customers who use EarthCam’s security camera and video monitoring solutions. This position serves as a key link between customers, engineering, sales, and field services, ensuring systems are properly configured, issues are accurately diagnosed, and users receive fast, clear, and effective support. This customer facing role involves reviewing security footage, troubleshooting hardware, software, and network-related issues, assisting with system setup and product usage, and escalating complex problems with detailed technical documentation.…

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Most-requested skills in the United States

Based on 951 United States vacancies that list requirements, these are the skills employers ask for most often.

  • Communication90% of postings
  • Troubleshooting29% of postings
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Customer Support skills

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