Sr. Customer Service Representative

About this job

Summary The Senior Customer Service Representative is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents. Essential Functions: Answer incoming calls and provide excellent customer service to all callers Monitor and respond to customer inquiries received through email Make outgoing calls to follow up on shipment status, resolve issues, and update customers Track, trace, enter, and update shipments Assist and support Pilot stations and cartage agents Master outside customer applications Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention Perform other duties as assigned Skills/Competencies: Excellent oral and written…

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Most-requested skills in the United States

Based on 954 United States vacancies that list requirements, these are the skills employers ask for most often.

• Communication90% of postings
• Troubleshooting29% of postings
• CRM10% of postings
• Salesforce10% of postings
• English9% of postings
• Jira6% of postings
• Ticketing4% of postings
• Zendesk4% of postings

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