Director, Customer Service - Order to Cash

About this job

Role Summary The Director, Order-to-Cash - CT leads the transformation and sustained performance of CT’s end-to-end order-to-cash process. The role is accountable for delivering an industry-leading customer and internal user experience and improving financial outcomes, including invoice accuracy, payment speed, revenue realization, operating efficiency, and overdue receivables attributable to billing or payment issues. The Director leads Product, CLC Finance, FSS, technology, Service, Sales, and other stakeholders as one team. Using data and analysis, the Director establishes CT’s order-to-cash strategy, process and policy priorities, shared goals and measures, and improvement roadmap.…

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