IT Support Specialist II

Ōura · On-site - San Francisco

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Company
Ōura
Location
On-site - San Francisco
Salary
$93,500 - $110,000
Posted
October 13, 2026

About this job

We are looking for an IT Support Specialist II to join our IT Support team and provide hands-on Tier 1–2 support for employees at our San Francisco office and across our distributed workforce. In this onsite role, you’ll troubleshoot macOS, Windows, identity, endpoint management, SaaS, and AV issues; support onboarding and device readiness; and grow your Tier 3 skills alongside experienced teammates. You’ll also help improve our AI-first support model by strengthening knowledge resources and flagging recurring issues so we can resolve employee needs more reliably and at scale. What You Will Do: Deliver reliable Tier 1–2 support for San Francisco-based and remote employees, meeting service expectations while reducing routine escalations to senior IT staff.…

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Most-requested skills in the United States

Based on 951 United States vacancies that list requirements, these are the skills employers ask for most often.

  • Communication90% of postings
  • Troubleshooting29% of postings
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Customer Support skills

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