Road Logistics Customer Care Southbound Supervisor - Bilingual

About this job

‎ As the Customer Care Supervisor, Exports, you will oversee daily customer service operations while driving process efficiency across border operations, warehouse coordination, customs broker management, and financial controls. You will lead a team focused on delivering exceptional customer experiences and ensuring seamless freight movement through the Laredo gateway into Mexico How you create impact Lead, coach, and develop a high-performing customer care team while fostering a culture of accountability and continuous improvement. Ensure exceptional service delivery and customer satisfaction through proactive communication and issue resolution. Manage customer escalations and maintain compliance with customer Standard Operating Procedures (SOPs).…

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