Head of AI Customer Experience

About this job

Are you energized by greenfield challenges? Do you thrive in ambiguity and enjoy building products that redefine how customers engage with financial services? Citi is seeking a visionary product leader to help shape and deliver the future of AI-powered customer experiences. This is a unique opportunity to define products, capabilities, and customer journeys that do not exist today while operating at the scale of one of the world's leading financial institutions. This role is responsible for helping define what a One Citi customer experience looks like in an AI-first world. The leader will bring together customer insights, business strategy, data, and emerging AI technologies to create experiences that anticipate customer needs, simplify financial decisions, and help customers realize the…

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