Customer Support Associate

About this job

About the team/role This Customer Support Representative I role reports to the Senior Manager, Operations and will be among the first Customer Support agents in Checkr's Nashville office, providing fast, empathetic, omnichannel support across email, chat, and voice. You'll resolve a high volume of customer inquiries, troubleshoot issues with sound judgment, and act as a subject-matter expert who can handle escalations with minimal oversight. You'll partner closely with Shared Services on training, quality, and knowledge management, and with Product to surface recurring customer pain points, helping prove out Checkr's investment in scaled, high-quality support as the team grows alongside AI-driven tools.…

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Based on 952 United States vacancies that list requirements, these are the skills employers ask for most often.

• Communication89% of postings
• Troubleshooting29% of postings
• CRM11% of postings
• Salesforce10% of postings
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