Support Operations Specialist

About this job

About You and The Role The Support Operations Specialist serves as the operating layer between customer/partner communications and core delivery systems. Operating in a fast-paced environment where software, hardware, and operational systems intersect, this role navigates ambiguity to isolate root causes and keep delivery operations running smoothly. The Specialist routinely uses and toggles across multi-functional systems simultaneously—including intake platforms, real-time internal comms, backend telemetry, order dashboards, and ticketing trackers—to investigate complex order, mission, site, fleet, and financial issues. They resolve work within Advocacy boundaries, coordinate technical owners, and turn recurring friction into SOPs, macros, and measurable system improvements.…

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Most-requested skills in the United States

Based on 952 United States vacancies that list requirements, these are the skills employers ask for most often.

• Communication89% of postings
• Troubleshooting29% of postings
• CRM11% of postings
• Salesforce10% of postings
• English9% of postings
• Jira6% of postings
• Ticketing4% of postings
• Zendesk4% of postings

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