Principal Customer Success Executive, U.S. Federal

ServiceNow · Vienna · Remote-friendly

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Company
ServiceNow
Location
Vienna
Employment type
Full-time
Posted
October 6, 2026

About this job

As a trusted C-Suite / senior executive level advisor on ServiceNow offerings, the Principal Customer Success Executive (PCSE) owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. Principal CSEs are experienced individuals who bring a consultative, problem-solving approach to partnering with senior customer stakeholders to derive value from our platforms. They demonstrate a strong understanding of customer’s industry and specific business strategies, driving alignment between these factors and what ServiceNow can offer to enable better business outcomes for their customers.…

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Most-requested skills in the United States

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  • Communication90% of postings
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Customer Support skills

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