Freight Forwarding Operations and Customer Service Agent - Ocean Imports

About this job

The Freight Forwarding Operations and Customer Service Agent - Ocean Imports builds and maintains strong relationships with key customers, addressing their concerns, resolving issues and ensuring their satisfaction. They also continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge. KEY ACCOUNTABILITIES Manage file creation and all services associated with freight forwarding and logistics Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing Assist clients in their day-by-day requests related to export/import documentation in order to ensure…

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