Senior Customer Support Systems Administrator

Mercury · San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States · Remote-friendly

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Company
Mercury
Location
San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
Salary
$154,200 — $192,800
Posted
September 11, 2026

About this job

We're looking for a skilled System Administrator to join our Customer Support Operations & Strategy team. In this role, you'll be the backbone of our support infrastructure - ensuring that our systems are secure, reliable, and always optimized for performance. As Mercury's Zendesk ecosystem and CS tech stack continue to grow in scope and complexity - and as we move toward a bank charter* - this role is increasingly central to how we scale, automate, and govern our systems. If you're excited about building creative solutions and making a tangible impact on customer & agent experience, we'd love to hear from you! What You'll Do: Zendesk Administration: Manage our Zendesk implementation - both intraday maintenance and supporting Zendesk through strategic business growth Work alongside our…

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