Senior Manager, Support Engineering

About this job

ABOUT THE ROLE At Sentry, Support is an engineering discipline. Our customers are developers, and they expect answers from people who can read their stack trace, open the SDK source, and tell them what's actually wrong. We're hiring a Senior Manager to lead Support Engineering. You'll run the team that handles everything from a single developer's SDK question to a production incident at one of our largest enterprise customers. You'll also help drive how we use AI in support: what systems are used, how they best help customers, enable the teams, and how we know the answers they give are right and forward looking. This is a hands-on leadership role. You'll manage people, set the support strategy, get face to face time with customers, while also getting into tickets when it matters.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in the United States

Based on 430 United States vacancies that list requirements, these are the skills employers ask for most often.

• Project Management37% of postings
• CAD22% of postings
• AutoCAD20% of postings
• Lean17% of postings
• MATLAB14% of postings
• Six Sigma12% of postings
• SolidWorks10% of postings
• Revit10% of postings

Similar jobs

• Senior Staff AI-Native Software Engineer – Agentic Systems · ServiceNow
• Field Service Engineer - Hematology/Urinalysis (Bay Area) · Danaher
• Software Engineer, Context Engine · Sierra
• Software Engineer, Admin Experience · Sierra
• Software Engineer, Horizon · Sierra
• Software Engineer, Payments Infrastructure · Sierra