Director, Customer Success - Enterprise

Klaviyo · Boston

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Company
Klaviyo
Location
Boston
Salary
$168,000 — $252,000
Posted
September 1, 2026

About this job

About the Role As a strategic leader of the Customer Success organization, our job is to solve for both the customer experience and our employee experience. We do this by creating trust with our customers and our team through humility and open-mindedness, and by giving the team a strong sense of purpose as part of the Customer Success organization. Our job is to empower the team by giving them the clear vision, direction, and support they need to grow and help our customers own their growth. As Director of Enterprise CSMs, you'll lead a team of managers to deliver the Enterprise CSM team's vision: a world-class customer experience. You'll own the growth and development of your team, drive efficiency through improved process and operationalized plans, act as an escalation point for customer…

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Customer Support skills

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Director, Customer Success - Enterprise — Klaviyo | NewLuxJob