Sr Mgr, Customer Success Mgmt

ServiceNow · Philadelphia · Remote-friendly

Don’t apply blind. See how your CV matches Customer Support first — free, in 30 seconds.

Check my CV — freeApply on jobs.smartrecruiters.com ↗

You will leave NewLuxJob. We do not receive or handle applications.

Company
ServiceNow
Location
Philadelphia
Employment type
Full-time
Posted
August 25, 2026

About this job

Sr Mgr, Customer Success Mgmt About the Role The Team Lead Customer Success Manager serves as the strategic bridge between account-level consultants and organizational leadership. This role aligns multiple customer programs or business units under a unified framework that translates corporate objectives into actionable account strategies. You’ll own overall portfolio performance, mentor Technical CSMs, and partnering & overseeing cross-functional optimization of the REs within your BoB. Ensuring consistent execution of customer strategies that drive adoption, retention, and expansion. Key Responsibilities Own regional ARR planning and attainment. Align capacity, resources, and account plans to targets; run cadence reviews and intervene early to protect growth and retention.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in the United States

Based on 945 United States vacancies that list requirements, these are the skills employers ask for most often.

  • Communication89% of postings
  • Troubleshooting29% of postings
  • CRM11% of postings
  • Salesforce10% of postings
  • English9% of postings
  • Jira6% of postings
  • Ticketing4% of postings
  • Zendesk3% of postings
Customer Support skills

Similar jobs

See if your CV fits this job

Paste your CV for an instant match score against this role — and get a tailored cover letter in one click.

  • Instant match score for this role
  • Tailored cover letter in one click
  • Free — no credit card
Check my CV — free