Lead Operations Manager (Support Services)

About this job

About Deblock Deblock is building the bridge between traditional banking and crypto. We’re a French-regulated Electronic Money Institution and Crypto-Asset Service Provider, giving people a unique ecosystem for both their euros and cryptos. We're growing fast and we're looking for top contributors to help us grow and grow with us. The role We’re not looking for a traditional customer support manager. We want an operations builder: someone who sees a support organisation as a system to design, measure and keep improving, and who knows how to use automation, data and AI to make it scale. You’ll own how the engine of Customer Support runs: the processes, tooling, frameworks and automation roadmap behind every customer interaction.…

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