Customer Support Manager (Senior)
Deblock · Porto, Porto District
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- Company
- Deblock
- Location
- Porto, Porto District
- Employment type
- Full-time
- Posted
- September 23, 2026
About this job
Deblock is a regulated fintech building an account that puts people back in control of their money: a current account and a self-custody crypto wallet in one app. We are looking for a Senior Customer Support Operations Manager to own scaling and process optimisation initiatives in our customer support division end to end. Our customer base is growing fast, the contact volume grows with it, and the operation now needs someone who can turn day-to-day firefighting into a machine that scales, without losing the quality of experience our customers came to us for. This is a build role. You will integrate a working team and a real operation, and the job is to help give it structure: coverage models that hold, SLAs that are met, a QA framework people trust, reporting the executive team can act on,…
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