Dutch Customer Support Agent - Braga

Cross Border Talents · Braga, Braga

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Company
Cross Border Talents
Location
Braga, Braga
Employment type
Full-time
Posted
July 28, 2021

About this job

Are you passionate about costumer support? Would you like to join one of the top BPO companies in Braga? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands. Your Role as a Customer Support Agent: Answer to inbound calls and customer inquiries; Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner; To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. To troubleshoot through the use of open questions, support documents and system training.…

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Most-requested skills in Portugal

Based on 243 Portugal vacancies that list requirements, these are the skills employers ask for most often.

  • Troubleshooting58% of postings
  • Communication42% of postings
  • CRM28% of postings
  • English19% of postings
  • Live Chat14% of postings
  • German12% of postings
  • Ticketing4% of postings
  • Jira2% of postings
Customer Support skills

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