CUSTOMER SERVICE DESIGNER | MATOSINHOS

About this job

We are looking for a Customer Service Designer to join our Customer Service team in Matosinhos, and we believe we’ll be #betterwithyou! The Customer Service department’s mission is to continuously design, evolve, and transform the processes that support our customers’ experience. We count on you to… Manage and develop projects to improve the Customer Service Experience; Map, analyze, and redesign processes, identifying opportunities for simplification, optimization, and innovation; Transform ideas and opportunities into concrete initiatives, monitoring their implementation and progress; Identify ways to make Customer Service more predictive and proactive, anticipating needs and enhancing customer experiences; Explore new use cases, digital tools, technological solutions, and opportunities…

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