Senior Technical Support Engineer

About this job

We are seeking a Senior Technical Support Engineer to actively participate in advanced technical support operations for our market in Portugal regarding our SIEM and cybersecurity platform. This role is responsible for customer escalations, complex break-fix troubleshooting and operational excellence. The ideal candidate has deep technical expertise and thrives in high-severity incident scenarios. Please note, as part of our interview process, we may invite candidates for an in-person interview to meet with our team. Technical & Escalation Management: Act as the primary escalation point for critical and high-impact customer issues Lead and perform hands-on troubleshooting for complex break-fix scenarios involving: SIEM pipelines, log ingestion, parsing, normalization Network security,…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in Portugal

Based on 99 Portugal vacancies that list requirements, these are the skills employers ask for most often.

• Project Management30% of postings
• Quality Assurance20% of postings
• SAP19% of postings
• Lean17% of postings
• MATLAB12% of postings
• CAD10% of postings
• CATIA3% of postings
• Six Sigma3% of postings

Similar jobs

• CAD Engineer - AI Trainer · Mindrift
• Network Optimization Engineer (Lisbon based) · 1GLOBAL
• Senior Test Engineer Automation (Java) - OP02269 · Dev.Pro
• Freelance Mechanical CAD&Simulation Engineer - AI Trainer · Mindrift
• Corporate IT & Systems Engineer (m/f/d) - Freelancer · Hilo By Aktiia
• Platform Engineer · Catawiki