German Customer Support Agent Mercedes - Lisbon

Cross Border Talents · Lisbon, Lisbon

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Company
Cross Border Talents
Location
Lisbon, Lisbon
Employment type
Full-time
Posted
July 20, 2023

About this job

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with the prestigious automotive brand Mercedes. Your Role as a Customer Support Agent: Answer to inbound calls and customer inquiries. Answering phone inquiries and providing support and direction to Mercedes customers and resolving customer service issues in a timely and empathetic manner; To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. To troubleshoot through the use of open questions, support documents and system training. To be able to offer recommendations to common problems or frequently asked questions.

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Most-requested skills in Portugal

Based on 243 Portugal vacancies that list requirements, these are the skills employers ask for most often.

  • Troubleshooting58% of postings
  • Communication42% of postings
  • CRM28% of postings
  • English19% of postings
  • Live Chat14% of postings
  • German12% of postings
  • Ticketing4% of postings
  • Jira2% of postings
Customer Support skills

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