Automotive Helpdesk Support | French Speaker
Bosch Group · Lisboa, Lisboa
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- Company
- Bosch Group
- Location
- Lisboa, Lisboa
- Employment type
- Full-time
- Posted
- October 21, 2026
About this job
Your contribution to something big: Respond to all calls, emails and common requests for technical 1st level support Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months Follow defined work instructions and escalation processes for all possible types of incidents Track all incidents in our internal incident management system Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes Input for FAQ and knowledge data base Establish good relationships with colleagues and customers in order to achieve a correct flow of information Willingness to work in the office…
This is a short summary.
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