Customer Service Advisor

About this job

The role Customer Service Advisors are the first point of contact for potential customers as well as new and existing customers, and thus the “face” of iwoca. You handle incoming calls, emails and web chats, supporting entrepreneurs with general inquiries, new applications and repeat loans. You highly value our customer service and support customers with your excellent communication skills so they can successfully utilise our products. A fundamental component for our success is to convince and inspire customers and partners of our mission - this ranges from hair salons and dental practices to financial advisory services and banks. The requirements Essential: Demonstrates curiosity to use and learn more about AI tools.…

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Customer Support salaries in Germany

Based on 117 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in Germany

Based on 955 Germany vacancies that list requirements, these are the skills employers ask for most often.

• German76% of postings
• English64% of postings
• Communication64% of postings
• Ticketing15% of postings
• Troubleshooting10% of postings
• CRM9% of postings
• Salesforce4% of postings
• Jira3% of postings

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