Customer Success Associate

About this job

The Role As Customer Success Manager, you own the relationship with our customers once the contract is signed, especially our largest accounts. You guide them through onboarding, stay their go-to contact, and make sure every request gets a fast, reliable answer. You don't need to be an engineer. You work closely with our technical Customer Success team, who handle the deep infrastructure issues, while you keep customers informed and happy. What You'll Do Own the customer relationship after signing, with a focus on our largest accounts Guide customers from signed contract through onboarding Be their consistent point of contact at Lyceum Respond quickly to requests and issues, and make sure each one is followed up Build trust through regular, proactive communication Coordinate with our…

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Customer Support salaries in Germany

Based on 117 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in Germany

Based on 955 Germany vacancies that list requirements, these are the skills employers ask for most often.

• German76% of postings
• English64% of postings
• Communication64% of postings
• Ticketing15% of postings
• Troubleshooting10% of postings
• CRM9% of postings
• Salesforce4% of postings
• Jira3% of postings

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