Hero Support Specialist
Delivery Hero · Berlin
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- Company
- Delivery Hero
- Location
- Berlin
- Employment type
- Full-time
- Posted
- September 25, 2026
About this job
We are on the lookout for a Specialist, Hero Support to join the People & Culture team on our journey to always deliver amazing experiences. Your Role: As a Specialist in Hero Support, you will play a key role in managing HR operations, optimizing employee lifecycle workflows, and ensuring smooth service delivery across DHSE Central. You'll bring a blend of strong operational expertise and a continuous improvement mindset to keep our processes efficient, compliant, and candidate- and employee-friendly. Operations & Case Management: Act as a primary operational contact for employee and manager queries via Jira, Slack, and email, independently resolving mixed-complexity tickets per month while maintaining >90% SLA adherence.…
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Customer Support salaries in Germany
Based on 117 postings that disclose pay.
Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.
Most-requested skills in Germany
Based on 953 Germany vacancies that list requirements, these are the skills employers ask for most often.
- German76% of postings
- English64% of postings
- Communication64% of postings
- Ticketing16% of postings
- Troubleshooting10% of postings
- CRM9% of postings
- Salesforce4% of postings
- Jira3% of postings
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