Customer Care Front Office Specialist (m/f/d)

About this job

JOIN OUR TEAM As a Customer Care Front Office Specialist, you are part of the team that creates the everyday customer experience at Westwing. You will support our customers throughout their journey, resolving issues and ensuring every interaction feels personal, helpful, and effortless. Your day-to-day work covers the full range of customer care, from product and order enquiries to delivery topics, returns, and complex escalations. Working closely with internal teams, you will deliver premium service with empathy and reliability to elevate the brand experience for design lovers. This position is permanent and based in Munich. WHAT YOU'LL DO Deliver exceptional, daily customer support across all touchpoints of the customer journey Resolve customer enquiries regarding orders, products,…

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Customer Support salaries in Germany

Based on 117 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in Germany

Based on 953 Germany vacancies that list requirements, these are the skills employers ask for most often.

• German76% of postings
• English64% of postings
• Communication64% of postings
• Ticketing16% of postings
• Troubleshooting10% of postings
• CRM9% of postings
• Salesforce4% of postings
• Jira3% of postings

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