Service Delivery Manager
Thales · Zaventem_EXC
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- Company
- Thales
- Location
- Zaventem_EXC
- Posted
- June 3, 2026
About this job
Role Overview As a Service Delivery Manager, you are responsible for the end‑to‑end service delivery to a portfolio of mostly healthcare customers. You act as the primary operational point of contact, ensuring service quality, customer satisfaction, and contractual commitments (SLAs, governance, reporting). You work closely with customers, internal delivery teams, PMs, SOC, and technical experts to ensure services are delivered efficiently and continuously improved. Key Responsibilities Customer & Service Management Act as the main operational interface for assigned healthcare customers Build and maintain trusted, long‑term customer relationships Lead service governance meetings (operational reviews, service reviews, escalation calls) Ensure contractual commitments, SLAs, and KPIs are met.…
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