Service Delivery Manager

À propos de ce poste

Role Overview As a Service Delivery Manager, you are responsible for the end‑to‑end service delivery to a portfolio of mostly healthcare customers. You act as the primary operational point of contact, ensuring service quality, customer satisfaction, and contractual commitments (SLAs, governance, reporting). You work closely with customers, internal delivery teams, PMs, SOC, and technical experts to ensure services are delivered efficiently and continuously improved. Key Responsibilities Customer & Service Management Act as the main operational interface for assigned healthcare customers Build and maintain trusted, long‑term customer relationships Lead service governance meetings (operational reviews, service reviews, escalation calls) Ensure contractual commitments, SLAs, and KPIs are met.…

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Salaires Manager — Belgique

Basé sur 83 offres indiquant la rémunération.

Estimé à partir des rémunérations affichées sur nos sources — montants bruts annuels indicatifs, pas une offre.

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