Customer Support Agent for the Mercedes Team - Dutch speaking

About this job

We are seeking Dutch-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat. Your tasks include handling customer contacts covering: Roadside Assistance (RSA) 24/7 breakdown support following strict safety guidelines Recovery assistance for vehicles to dealerships B2B & B2C customer support Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.) Connected Mobility Services (CMS) Support for Mercedes Me App and digital services Account login, activation/deactivation of digital services Service purchases, online appointment booking, vehicle monitoring Inform customers about features included in service packages…

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Customer Support salaries in Belgium

Based on 53 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in Belgium

Based on 836 Belgium vacancies that list requirements, these are the skills employers ask for most often.

• Communication86% of postings
• CRM13% of postings
• English11% of postings
• Troubleshooting8% of postings
• German2% of postings
• Live Chat2% of postings
• Salesforce2% of postings
• Ticketing2% of postings

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