AVP, Commercial and Scale Customer Success

About this job

As the Director of Customer Success reporting to the VP of Customer Success, you will be responsible for leading the strategy, operations, and team of CSMs focused on driving value in our enterprise business. You will drive customer value realization and play a critical role in retention/expansion/growth of customers as well. We believe putting people first, and fostering an innovative, collaborative, and exciting culture is a prerequisite to achieving our commercial goals. You'll be expected to meet and exceed the team quota for NDR and deliver on quarterly MBOs. You'll do this while tracking, analyzing and communicating key metrics and business trends as they relate to the global Customer Success strategy.…

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Most-requested skills in the United States

Based on 598 United States vacancies that list requirements, these are the skills employers ask for most often.

• Pipeline39% of postings
• Salesforce31% of postings
• Negotiation31% of postings
• CRM28% of postings
• Account Management23% of postings
• B2B9% of postings
• Lead Generation8% of postings
• KPI7% of postings

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