Director, Experience Strategy
EVERSANA INTOUCH · Chicago · Remote-friendly
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- Company
- EVERSANA INTOUCH
- Location
- Chicago
- Employment type
- Full-time
- Posted
- October 13, 2026
About this job
WHAT DOES A DIRECTOR, EXPERIENCE STRATEGY DO? The Director of Experience Strategy leads the design and optimization of omnichannel experiences that connect brand purpose to customer needs through real-time data, content, user needs, technology, and insight. As an expert in digital channels and omnichannel integration, this individual identifies opportunities to innovate and activate personalized customer journeys by collaborating internally, with clients and agency partners. Lead the execution of core Experience Strategy deliverables, including Website/IVA Strategy, Omnichannel Plan, Content Plan and recommendations, etc., Partner with XS leadership on advanced omnichannel plans, personalization strategies, and modular content initiatives Understand end-user needs and provide double clicks…
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