Knowledge & Enablement Lead
Mercury · San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States · Remote-friendly
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- Company
- Mercury
- Location
- San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
- Salary
- $163,000 — $203,800
- Posted
- August 28, 2026
About this job
"No one can whistle a symphony. It takes a whole orchestra to play it." — H.E. Luccock Role Overview: Mercury's Vendor Strategy team is hiring a Knowledge & Enablement Lead to own the frameworks and governance for how Mercury's risk operations — and the BPO partners who deliver them — document, learn, and prove what they do, as we scale toward bank readiness. This is one role spanning two disciplines: knowledge management (the single source of truth for how work gets done) and training (how internal and vendor teams learn to do it). It is a system design and framework role with real execution target behind it. You will set the requirements, standards, and review cadence that risk operations documents and trains against, you will directly manage a BPO-based team of content writers who…
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